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FAQ

Hello Apetdola People. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.

If you have any questions please send us an email at: support@apetdola.com

All
  • Catscade Multi-Layer Water Fountain FAQ (6)
    Q:How long does the ultra-filtration (UF) filter last, and how often should it be replaced in the Apetdola FP50?
    Q:Is the wireless pump in the Apetdola FP50 easy to clean, and how does it enhance safety for pets?
    Q:What are the noise levels of the Apetdola cat water fountain during operation, and how does it ensure a quiet environment for sensitive pets?

    Catscade Multi-Layer Water Fountain FAQ (6)

    Q:How long does the ultra-filtration (UF) filter last, and how often should it be replaced in the Apetdola FP50?

    A:The ultra-filtration (UF) filter in the Apetdola FP50 is recommended to be replaced every 90 days (3 months). With a pore size of 0.01 μm, the UF filter efficiently removes suspended solids and odors, ensuring a clean and refreshing water supply for your pets. Regular replacement is essential to maintain optimal filtration performance and the overall health of your pets.

    Q:Is the wireless pump in the Apetdola FP50 easy to clean, and how does it enhance safety for pets?

    A:The Apetdola FP50 features a wireless water pump that eliminates the need for exposed traditional pump wires in the water, making it easy to assemble and disassemble. This wireless design significantly enhances safety for pets by preventing possible electric shock. The pump's separate base houses the power, facilitating quick installation and disassembly without the need to thread wires in and out during cleaning.

    Q:What are the noise levels of the Apetdola cat water fountain during operation, and how does it ensure a quiet environment for sensitive pets?

    A:Operating at an almost undetectable noise level of 28dB, the Apetdola cat water fountain prioritizes a quiet environment for both pets and owners. Two quiet waterways are designed to minimize operational sound, creating a serene atmosphere for your sensitive furry companions. This thoughtful design ensures that your pets can enjoy their water source without disturbance, promoting overall well-being.

    Q:How many drinking areas does the Apetdola FP50 have, and is it suitable for both cats and dogs?

    A:Designed with three drinking areas, the Apetdola FP50 is an ideal choice for multi-pet households, accommodating up to four cats and two dogs simultaneously. The different heights of the drinking areas ensure comfortable sips for pets of varying sizes, making it suitable for short-footed cats, long-haired cats, and even large dogs.

    Q:What are the dimensions and weight of the Apetdola FP50, and does it come in different color options?

    A:The Apetdola FP50 cat water fountain has dimensions of approximately 10x9.5x5.5 inches (25.4x24.1x14 cm) and weighs approximately 2.84 pounds (1.29 kg). It is available in two classic color options: black and white. The compact and lightweight design, along with color choices, allows pet owners to seamlessly integrate the fountain into their homes while catering to their aesthetic preferences.

    Q:How often should the activated carbon filter be replaced in the Apetdola FP50, and what does it contribute to the water quality?

    A:The activated carbon filter in the Apetdola FP50 should be replaced every 45 days. This filter not only continues to filter out impurities but also delivers oxygenated and better-tasting water. It plays a crucial role in enhancing the overall quality and freshness of the water source for your pets.

  • APETDOLA FP10 FAQ (8)
    Q: Where can I purchase replacement filters?
    Q: My pet refuses to use the water fountain, what should I do?
    Q: How do I get a monthly replacement filter?

    APETDOLA FP10 FAQ (8)

    Q: Where can I purchase replacement filters?

    A: You can find it by searching Asin: B0BPRRKV2L, please support genuine product. You canalso find it through the APETDOLA Direct shop.

    Q: My pet refuses to use the water fountain, what should I do?

    A: Don't worry, we recommend leaving your previous water bowl next to the new water fountain for a while, as it will take some time to get used to it.

    Q: How do I get a monthly replacement filter?

    A: Apetdola filters will be available as soon as possible in early March, we invite you to wait!

    Q: Why does the pet fountain produce little or no water?

    A: Please check that the nozzle and filter tray are installed correctly, make sure the water level is at least above the minimum. Otherwise wash and clean the water pump. If water washing is ineffective, please clean the hard scale on the pump an

    Q: Why is the noise level increased?

    A: Please check whether the water level is at the minimum, and the impeller of the water pump is blocked by scale or hair. We recommend to cleaning the impeller once a week to prolong its life.

    Q: Hey there! Does anyone know what kind of decibels this thing puts out?

    A: Absolutely LOVE this product. It's whisper quiet - you won't hear anything! Every now and then you hear a blurp, but nothing else. The light doesn't bother us at all. I just can't say enough great things about this product- it truly has been a

    Q: My cat drinks from the bathtub faucet. Do you think he will like this? How to adjust the four modes?

    A: Hello, our fur friend "Nina" can answer this question, it also loves to drink from the bathtub faucet, but now she can't stop with Apetdola pet fountain. We're sure your four-legged baby will love it too. You can see this video to know more. A

    Q: How can I maintain the pump to extend its lifespan?

    A: Hello, we recommend cleaning the pump at least once a week for a longer pump service life, you can see more details about cleaning water pump through this video, we hope it helps you.

  • APETDOLA FS10 Pro FAQ (0)

    APETDOLA FS10 Pro FAQ (0)

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